Shipping Policy
At HouseholdHygiene.shop, we are committed to delivering your orders as quickly and efficiently as possible. This Shipping Policy outlines the details of how we handle your shipments, including processing times, delivery options, and shipping costs. Please read the following information carefully to understand our shipping procedures.
1. Order Processing Time
- Order Processing: Once your order is placed, it will be processed within 1-2 business days. Orders are typically shipped Monday through Friday, excluding weekends and holidays.
- Order Confirmation: You will receive an email confirmation once your order has been successfully placed. A second email will be sent once your order has been shipped, which will include tracking information (if applicable).
- Processing Delays: During peak seasons (e.g., holidays or promotional events), order processing may take a bit longer. We will notify you if there is any significant delay in processing your order.
2. Shipping Options and Delivery Times
We offer several shipping methods to ensure timely delivery of your products:
Standard Shipping:
Estimated delivery time: 5-7 business days
Available for most regions, including urban and suburban areas.Expedited Shipping:
Estimated delivery time: 2-3 business days
Faster delivery for customers who need their orders sooner. Available for most locations.Express Shipping:
Estimated delivery time: 1-2 business days
The fastest shipping option available for urgent deliveries, depending on the destination.
Note: Delivery times are estimates and may vary depending on the destination, weather conditions, or any unforeseen circumstances (such as shipping carrier delays).
3. Shipping Costs
Shipping costs are calculated based on the weight of your order, the shipping method you select, and the destination address. The cost will be displayed during checkout before you complete your purchase.
- Free Shipping: We offer free standard shipping on all orders over a specified amount. The free shipping offer may vary based on current promotions or special offers.
- Flat Rate Shipping: In certain cases, we may offer flat-rate shipping for specific regions or product categories.
4. International Shipping
We currently offer international shipping to select countries. International shipping fees and delivery times will vary depending on the destination. Customs fees, import duties, and taxes may apply depending on the country of delivery, and these are the responsibility of the customer.
- International Delivery Times: Estimated delivery times for international orders range from 7-21 business days, depending on the country and the shipping method chosen.
- Customs and Import Fees: Customers are responsible for paying any customs duties, taxes, or fees required by their local customs authorities. These charges are separate from the shipping cost and will be due upon delivery.
If you are unsure whether we ship to your location or have any questions about international shipping, please contact us at support@householdhygiene.shop.
5. Shipping Address
- Please ensure that the shipping address you provide is correct and complete. We are not responsible for any delivery issues resulting from incorrect or incomplete address information.
- If you need to update or modify your shipping address after placing an order, please contact us as soon as possible. Once the order is shipped, we cannot change the address.
6. Tracking Your Order
Once your order has been shipped, you will receive a tracking number (if applicable). You can use this number to track your package through the shipping carrier’s website.
- Tracking Information: You can find tracking details in the shipment confirmation email sent to you once your order is on its way.
- Tracking Updates: Please note that tracking information may take up to 24 hours to update after shipment.
7. Missing or Damaged Packages
Missing Packages: If your package has not arrived within the estimated delivery time, please first check the tracking information for any updates. If the package appears to be missing or delayed, please contact our customer support team at support@householdhygiene.shop for assistance.
Damaged Packages: If your order arrives damaged, please take pictures of the damaged packaging and product(s) and contact our customer support team immediately. We will work with you to resolve the issue by offering a replacement or refund, depending on the situation.
Missing Packages: If your package has not arrived within the estimated delivery time, please first check the tracking information for any updates. If the package appears to be missing or delayed, please contact our customer support team at support@householdhygiene.shop for assistance.
Damaged Packages: If your order arrives damaged, please take pictures of the damaged packaging and product(s) and contact our customer support team immediately. We will work with you to resolve the issue by offering a replacement or refund, depending on the situation.
8. Order Issues or Shipping Delays
While we strive to ship all orders on time, occasionally there may be unexpected delays due to external factors such as weather, carrier issues, or holidays. If your order is delayed, we will keep you updated on the status and provide any relevant information about when you can expect your order.
If you experience any issues with your order or shipping, please don’t hesitate to reach out to us:
- Email: support@householdhygiene.shop
9. Customer Support
If you have any questions about shipping, tracking, or delivery times, our customer support team is available to assist you. We aim to respond to all inquiries within 24-48 hours.
- Email: support@householdhygiene.shop
