Return & Refund

At HouseholdHygiene.shop, we strive to provide you with high-quality household and living products that enhance your home. We understand that sometimes products may not meet your expectations, and we are here to ensure your shopping experience is as smooth as possible. Our Return & Refund Policy is designed to make returns and exchanges easy and hassle-free.

Return & Exchange Policy

1. Eligibility for Returns
   You can return most items purchased from HouseholdHygiene.shop within 30 days of receiving your order. To be eligible for a return or exchange:

   • The item must be unused, in its original condition, and in the original packaging.
   • Products must not be damaged, altered, or missing parts that were originally included.
   • Certain items, such as personal care products, perishable items, and clearance or sale items, may not be eligible for return. Please refer to the product page for any specific exclusions.

2. How to Return an Item

   • Step 1: Contact our customer service team at support@householdhygiene.shop  to initiate the return process. Please provide your order number and details about the item you wish to return.
   • Step 2: Once your return is approved, you will receive instructions on how to return the product. If applicable, we will provide you with a return shipping label.
   • Step 3: Pack the item securely in its original packaging. Please include the order number and any relevant documentation to help us process your return efficiently.
   • Step 4: Ship the item back to us. Please retain the proof of return shipment and tracking number for your records.

3. Return Shipping Costs

   • For returns due to defective or damaged items, HouseholdHygiene.shop will cover the return shipping costs.
   • For all other returns, customers are responsible for the return shipping costs unless otherwise stated in a promotional offer or agreement.
   • We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive the returned item.

Refund Process

1. Refund Eligibility
   Once we receive your returned item and inspect its condition, we will issue a refund. If your return is approved:

   • Refunds will be credited to your original payment method (e.g., credit card, PayPal, etc.).
   • Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.

2. Partial Refunds
   In certain cases, we may offer a partial refund if the returned item is not in its original condition, is damaged, or missing parts. This will be determined after our inspection of the returned product.

Non-Returnable Items

For hygiene and safety reasons, some items cannot be returned or refunded:

• Personal Care Items: Such as opened or used skincare products, hair care items, and body care products.
• Perishable Items: Food products or items with a limited shelf life.
• Sale or Clearance Items: Items marked as "Final Sale" or "Non-returnable."

Exchanges

If you need to exchange an item for a different size, color, or model, we recommend returning the original item for a refund and placing a new order for the item you want.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 7 days of receiving your order. We will either send you a replacement or process a refund, depending on availability and your preference. To expedite this process, please provide photos of the damage or defect along with your order number.

Contact Us

If you have any questions or concerns regarding our Return & Refund Policy, please don't hesitate to reach out to our customer service team:

• Email: support@householdhygiene.shop
• Live Chat: Available on our website for real-time support.